Code of Ethics

Every member of the NWACA agrees to abide by the following professional standards of conduct:

  • EDUCATION. We promise to educate our customers by explaining testing and analysis, repair options, as well as features and benefits of services.
  • TRANSPARENCY. We will explain which repairs and services are required now, which can be performed for at a later date, and which are maintenance services.
  • DOCUMENTATION. We promise to provide an estimate of work and obtain authorization prior to work being conducted.
  • CARE. We promise to take the highest possible care for a customer’s vehicle while it is at our facility.
  • INTEGRITY. We promise to adhere to the highest standards of service and repair in servicing our customer’s vehicles.
  • SATISFACTION. We promise to promptly address customer concerns and offer resolutions.
  • PROFESSIONALISM. We promise to uphold the professional standards of conduct in our industry in order to raise consumer confidence.
  • TRAINING. We promise to keep up with current industry technology and trends by increasing our knowledge and skills through continuing education.
  • SAFETY. We promise to provide a safe work environment for our employees.
  • ADVOCACY. We promise to work with other repair facilities, industry partners, and professionals to provide a voice for our industry and for the safety of our customer.