Auto Care Alliance – ACA
Northwest Auto Care Alliance is partnering with ACA to bring you trainings.Â
January 21, 2025 –Â ACA Webinar Series: Service Advisor Training: Explaining Diagnostic, Repairs & Maintenance
Description:
- Date: January 21, 2025
- Time: 7:00pm-8:00pm CST
- Fee: Free to ACA Members
- Sponsor: None
- Registration Link:Â https://link.
autocarealliance.org/ ServiceAdvisorTraining - Description:
Explaining Diagnostic, Repairs & Maintenance
presented via webinar by Coralee Zueff
While technicians often have a wealth of training opportunities, service advisors are frequently left without the same level of development. However, the success of any automotive shop hinges on the advisor’s ability to communicate, sell, and upsell services to customers effectively. Without this balance, both financial performance and team morale can suffer.
In this interactive session, we’ll focus on practical strategies to help you boost service sales and enhance customer communication. We’ll review modern manufacturer maintenance schedules, diving into extended oil change intervals and lifetime fluids. Next, we’ll explore commonly recommended maintenance services, with plenty of room for active discussion and participation.
Finally, we’ll tackle real-world diagnostic case studies, diving into how to communicate diagnostic processes to customers effectively—emphasizing the critical point that diagnostics are not a free service.
This session is designed to be hands-on, so active participation is a must, and having your camera on is required to foster engagement and learning.
February 12, 2025 –Â ACA Webinar Series: The Recruitment Advantage: Streamlined Hiring Process for Business Owners and Managers
Description:
- Date: Wednesday February 12, 2025
- Time:Â 12:00 PM – 1:00 PM CST
- Fee: Free to ACA Members
- Sponsor: Promotive
- Registration Link:Â https://link.
autocarealliance.org/ PromotiveTraining - Description:
What does building a bench truly mean?
Discover how an ‘Always Be Recruiting’ mindset can help give your shop a competitive edge with a streamlined and disciplined hiring approach. You have a process to get cars in and out of the door, so let us teach you a process to get candidates to want to join your team. This session explores recruitment best practices and interview techniques so you’re ready when it’s time to expand your team or upgrade your current talent without having to do it under desperation.
