2024 Outstanding Member of the Year – Micah Strom
We would like to congratulate Micah Strom as this year’s 2024 Outstanding Member of the year. Outstanding Member of the Year is the highest honor bestowed on any member of Northwest Auto Care Alliance.August 2025 Collision Corner
With the reduced claims volume in 2024 and early 2025, the percentage of shops charging customers some amount beyond their deductible to cover “short-pays” by insurers has slipped this year – but only modestly. Among about 300 shops responding to CRASH Network’s...
Beyond the Bay: How Auto Shops Can Tap into Waterfront Communities for Impact and Opportunity
Introduction: The Pacific Northwest is home to numerous picturesque waterfront towns, each rich in character, culture, and community. While these coastal destinations may be known for their seafood, sailing, and stunning views, they also represent valuable, often...July 2025 Collision Corner
Oregon is poised to become one of the first states to explicitly extend consumer privacy protections to data collected by modern vehicles, following the passage of House Bill 3785 by both chambers of the state Legislature and the governor’s signature. The bill,...The Power of In-Person Training: Why Face-to-Face Learning Boosts Your Business
Because NWACA Wouldn’t Be NWACA Without You—Showing Up Matters At the Northwest Auto Care Alliance (NWACA), we often say we’re stronger together—and we mean it. But that strength isn’t built over Zoom. It happens in classrooms, in hallways, on shop tours, and around...June Collision Corner
June 2025 collision corner Shops’ average backlog of work hits 4-year low. Not since the second quarter of 2021 has the average scheduling backlog of work at shops around the country been less than two weeks, but it has returned to that level after a nearly...
